1.Who we are
Asaanex is a software company based in Lahore, Pakistan. This policy explains how we handle information when you use our website (asaanex.com), Asaanex POS (pos.asaanex.com and its apps) and Asaanex Orders & WhatsApp (together, the "services").
2.Information we collect
Account information: your name, business name, email, phone number, password (stored in encrypted form) and business details such as your business type, NTN or sales-tax registration number.
Business records you enter or import: products, stock, sales, invoices, purchases, expenses, customers, suppliers, staff users, orders, leads, messages and files.
Usage and technical information: log-in sessions, device and browser type, IP address, error reports and records of actions in your account (audit log).
Support communications: messages you send us by WhatsApp, phone or email.
3.How we use information
We use information to provide, secure and improve the services, operate the features you switch on, process subscriptions and invoices, send service and security notices, answer support requests, and prevent fraud or unauthorised access. We do not sell your information.
4.Your customers' data
Records about your own customers, suppliers and staff belong to your business. We process them only on your behalf and according to your instructions, to provide the services. You are responsible for having the right to collect that information and for telling your customers how you use it.
5.Tax-authority reporting (FBR, PRA, SRB)
If you switch on tax-authority reporting in Asaanex POS, invoice and credit-note details — such as your registration numbers, POS ID, invoice number, date, items, PCT codes, amounts, tax and, where you enter them, the buyer's NTN or CNIC — are sent to the authority you choose. Your access token for the authority is stored securely and is not shown to ordinary staff users.
6.Connected services
When you connect Shopify, WhatsApp Business (Meta), couriers, advertising lead sources (Meta, Google, LinkedIn, TikTok), email inboxes or an AI provider, we exchange the information needed for that connection. Those providers handle information under their own terms and privacy policies, and may charge you directly. We do not expose stored provider credentials to ordinary workspace users.
7.AI features
AI answers may use the business knowledge and conversation context stored for your account. In Asaanex Orders & WhatsApp, usage records such as successful-answer counts and token totals are kept for billing and audit. The optional AI assistant in Asaanex POS uses your own AI provider key, and questions you ask are sent to that provider.
8.Offline use and devices
To let you keep selling without internet, Asaanex POS stores some data — such as products, prices and unsent sales — in your browser or device until it syncs. Anyone with access to that device and an unlocked session may see this data, so keep devices protected and log out of shared computers.
9.Data separation and security
Each business's data is kept separate and access is controlled by user roles and permissions. We use technical and organisational safeguards, including encrypted connections, to protect data against unauthorised access, change, disclosure or loss. No online service can be guaranteed completely secure.
10.Retention, export and deletion
We keep information while your account is active and as long as needed to meet legal, tax and accounting obligations and resolve disputes. Account owners can export reports and may ask us to correct, export or delete account data, subject to verification and those obligations.
11.Cookies and similar storage
We use cookies and browser storage needed for log-in, security, preferences and offline operation. Our website chat assistant may also store a conversation identifier. Blocking these may stop parts of the services from working.
12.Children
The services are for businesses and are not intended for children under 18.
13.Changes to this policy
We may update this policy when our services or practices change. The effective date at the top of this page shows when it was last updated.
Questions?
Contact Asaanex, Lahore, Pakistan.